Salesforce
AI for Customer Service & Support
Industry focus
- Automotive
- Communications
- Consumer Goods
- Construction & Real Estate
- Education
- Energy & Utilities
- Financial Services
- Healthcare & Life Sciences
- Manufacturing
- Media
- Nonprofit
- Professional Services
- Public Sector
- Retail
- Technology
- Travel, Transportation & Hospitality
Pricing
Starter Suite
$25USD/User/Month
- Dynamic Email Marketing and Analytics
- Out-of-the-box Sales Processes
- Seamless Customer Service
- Simplified Storefront Builder
Pro Suite
$100USD/User/Month
- Everything in Starter plus Enhanced, Real-Time Chat
- Greater Customization and Automation
- Sales Quoting and Forecasting
- Access to AppExchange
Enterprise
$165USD/User/Month
- AI for Customer Service
- Self-Service Help Center
- Workflow Automation
Unlimited
$330USD/User/Month
- 24/7/365 support
- AI-powered Chatbots
- Chat
Einstein 1 Service
$500USD/User/Month
- Everything in Unlimited plus Digital Channels, Service Intelligence, and Slack
- Einstein Copilot (Beta) powered by generative AI
- Data Cloud
Biggest customers
- Bombardier
- The Adecco Group
- FedEx
- Salesforce
- OpenTable
- RBC Wealth Management
- Siemens
- Mike Morse Law
- Heathrow
- Carnegie Learning
- Wyndham
- Secret Escapes
- Wellness Extract
- Decathlon
- Uber Eats
- Wyndham Hotels & Resorts
- AAA Washington
- Turtle Bay Resort
- Air India
- Vonage
- Paris 2024
- Precina
- Kawasaki Engines
- Wiley
- Thnks
- Saks
- World Economic Forum
Helpful links
Academies
Documentation
Products
- AI-generated replies, summaries, answers, and knowledge articles
- AI-powered Search Answers for improved search efficiency
- AI-generated step-by-step plans for streamlined customer support (Service Planner)
- Multichannel, multilingual bots that integrate with Salesforce data (Einstein Bots)
- AI-generated replies on various channels (Service Replies)
- Automated data entry for new cases, classification, and routing (Case Classifications)
Social media