Gander

AI-Powered Customer Self-Service for Airlines

Industry focus

• Airlines
• Customer Service
• AI

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Biggest customers

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• Automate disruption customer service workflows from initial contact to claim resolution.
• Authenticate customers using PII-compliant data and integrate with airline systems.
• Qualify passenger eligibility for compensation or reimbursement using AI-driven analysis.
• Collect user input via various methods and use AI to parse information and trigger appropriate responses.
• Provide customers with clear status updates and explanations aligned with airline policies.
• Resolve claims instantly or manage disputes.
• Direct customers to insurance coverage when applicable.
• Utilize AI to analyze operational data and determine reimbursement eligibility.
• Transform feedback forms into dynamic workflows that understand customer intent and resolve cases automatically.

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